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FAQs

Q: Which airports do you operate from?

A: We work out of all major UK airports and provide transfer services to anywhere in the UK.

Q: Are your prices per car or per person?

A: We do NOT provide a shared service. Our vehicles are sole use vehicles, our prices are per vehicle.

Q:What areas do you cover?

A: We work out of all London airports and provide transfer services to anywhere in the UK.

Q: What vehicles do you have?

A: The type of car depends on the number of passengers and baggage space required. It will be either a saloon car (up to 4 passengers), estate car (up to 4 passengers with additional luggage space) or an MPV (5-8 passengers). The majority of the fleet are Volkswagen cars. All cars are less than 4 years old and cleaned daily.

Q: Do infants count?

A: Yes. Infants are provided with baby seats if required but please specify this on the booking.

Q: Do you have to have an infant or baby or child or booster seat?

A: No, but please request a baby seat on the booking form should you require one.

Q: What if the flight is early or delayed?

A: We work on the basis of scheduled arrival times and monitor all flights. There are no additional charges if your flight is delayed.

Q: Will I be charged if my flight is delayed?

A: No, we monitor flight times and arrive when you do.

Q: What happens if my flight is cancelled?

A: Contact us as soon as possible on +44 208 554 2550. We will have monitored the flight and as a result we will not have despatched a driver.

Q: Where do I meet my driver when I land?

A: The meeting point is detailed in our home page.

Q: What if I cannot locate my driver?

A: Call our 24hr support line on +44 208 554 2550 ,

Q: What if I miss my flight?

A: Contact us as soon as possible on +44 208 554 2550 or +447961803732

Q: Will you meet us any time of the day?

A: Yes we provide a 24hour service. We will meet you at any time of day and there is no extra charge for unsocial hours. The only time we levy an extra charge is over the Christmas period normally - Christmas Eve, Christmas Day, Boxing Day, New Years Eve and New Years Day.

Q: Do I need to pay in advance?

A: No do not need to pay in advance. It is your convenience, If you wish to pay in advance while you are booking then you can pay through PayPal link or through "WorldPay" or make a call to the office and pay by credit/debit card or you can pay cash to the driver at the end of the journey.

Q: Is your company licensed?

A: Yes, we are a fully licensed company and are required to abide by the regulations set by the Taxi and Private Hire (License No- 05897).

Q: Do you charge extra for credit card bookings?

A: 4% processing fee for all the Credit or debit cards.

Q: Do I need to pay in advance?

A: No

Q: How early do I need to book my car?

A: The Company requests a minimum of 3 hours (Between 6.00am to 22.00) and 8 hours (From 22.00 to 6.00am) notice for any online bookings or Call us on +44 208 554 2550

Q: Do you do cruise ports transfers?

A: Yes, we do transfer to and from all major UK cruise ports.

Q. Can I smoke in the car?

A. No. We operate a strict no smoking policy in all our vehicles

Q. Is gratuity included in the price?

A. No. It is at the passenger’s discretion

Q: What is your refund & cancellation policy?

A: Please visit our Terms & Condition Page.

Q: Do I need to pay extra for via journeys?

A: Yes, we would like you to pay for any additional via journeys. The costs will vary depending upon distances.